Returns & Refunds policy
RETURN & REFUND POLICY
K2K RIVAZZ COLLECTION
We want our customers to have a smooth and reliable shopping experience. Please read the following Return, Exchange and Refund Policy carefully before placing an order.
1. RETURN WINDOW
K2K RIVAZZ COLLECTION provides a 3-Day Return Window for eligible products.
A return request must be raised within 3 calendar days from the date of delivery shown in our order/shipping records.
Requests raised after the 3-day return period may not be accepted, except where the product is found to be damaged, defective, wrong, or materially different from what was ordered, subject to applicable consumer rights.
2. ELIGIBILITY FOR RETURN
A product will be eligible for a return only when:
The product is unused, unworn and unwashed.
The product is in its original condition.
Original tags, labels, packaging and accessories are intact.
The product has not been altered, repaired, stained, damaged or tampered with.
The product is returned with all original packaging and included accessories, where applicable.
The product must be in a condition suitable for resale, except where the return is due to a manufacturing defect, transit damage or incorrect product.
K2K RIVAZZ COLLECTION reserves the right to inspect the returned product before approving a return, exchange or refund.
3. MEN'S FASHION
Shirts, T-Shirts, Jeans, Jackets and Other Apparel
Eligible for return within 3 days from delivery, subject to the return conditions above.
Returns may be accepted for:
Size issue
Wrong product received
Product received damaged or defective
Product materially different from the product ordered
Products that have been worn, washed, altered, stained, perfumed or otherwise used will not be eligible for a normal change-of-mind return.
Men's Footwear
Eligible for return within 3 days only if:
The footwear is unused.
There are no signs of outdoor use.
The original shoe box, tags and packaging are intact.
Footwear showing outdoor use, dirt, scratches, sole wear or damage caused after delivery may be rejected.
4. WOMEN'S FASHION
Tops, Dresses, Kurtis, Jeans, Bottom Wear, Jackets and Other Apparel
Eligible for return within 3 days from delivery, subject to the product being unused, unworn, unwashed and in original condition.
Women's Footwear
Eligible for return within 3 days provided the footwear is unused and returned with the original box, tags and packaging.
Innerwear, Lingerie, Swimwear/Bikini and Hygiene-Sensitive Products
These products are non-returnable and non-exchangeable for change of mind, size preference or personal preference due to hygiene and safety considerations.
However, genuine cases involving an incorrect product, manufacturing defect or transit damage may be reviewed and resolved in accordance with applicable law.
5. WRONG, DAMAGED OR DEFECTIVE PRODUCT
If you receive:
A wrong product
A damaged product
A defective product
A missing item
A product materially different from the ordered product
please raise a complaint as soon as possible and within 3 days of delivery where reasonably possible.
Customers are requested to provide clear photographs/videos of the product, packaging, shipping label and the issue to help us complete verification quickly.
An unboxing video is strongly recommended for transit-damage or missing-item claims, although each complaint will be reviewed on its individual facts.
6. RETURN REQUEST PROCESS
To request a return:
Step 1: Open the Return/Contact section on our website.
Step 2: Provide your Order ID and registered mobile number/email.
Step 3: Select the product and reason for return.
Step 4: Upload supporting photographs/videos where required.
Step 5: Our team will review the request.
Step 6: If approved, the return pickup or return instructions will be provided.
Step 7: Once the returned product reaches us, it will undergo quality and condition verification.
Step 8: After successful verification, the applicable refund or exchange will be processed.
7. RETURN SHIPPING CHARGES
For a customer-requested return due to size, colour preference, style preference, change of mind or similar personal preference, return shipping/pickup charges may be deducted from the eligible refund where clearly disclosed at the time of purchase.
For an approved case involving a wrong, damaged or defective product attributable to us or the delivery process, we will arrange the appropriate resolution and will not impose a return shipping charge on the customer where required.
8. QUALITY INSPECTION
Every returned parcel is subject to inspection.
A return may be rejected if the product:
Has been worn or washed.
Has stains, odour, makeup marks, perfume marks or other signs of use.
Has missing or removed tags.
Has damaged or missing original packaging where the packaging is required for resale.
Has been altered, tailored, repaired or modified.
Does not match the item originally shipped.
Shows damage caused after delivery by the customer.
If a return is rejected following inspection, the product may be sent back to the customer.
9. REFUND POLICY
Once an eligible return is received and approved after inspection, the refund will be initiated to the original payment method or another permitted refund method, as applicable.
The refund amount may exclude any disclosed non-refundable charges or return shipping charges applicable to the customer's reason for return.
Where a wrong, defective or damaged product is confirmed, the applicable refund will be processed in accordance with the circumstances and applicable consumer law.
Refund processing time may depend on the payment gateway, bank or payment provider after K2K RIVAZZ COLLECTION initiates the refund.
10. EXCHANGE
Where exchange is offered for a product, the replacement will be subject to:
Product availability
Same product/category eligibility
Return being received in acceptable condition
If the requested replacement size, colour or product is unavailable, an eligible refund may be offered instead.
11. CANCELLATION
Customers should contact us as early as possible if they wish to cancel an order.
Once an order has been dispatched or handed over for delivery, cancellation may not be possible. Any cancellation or refund will be handled according to the order status and applicable consumer rules.
12. PRODUCTS MARKED "NON-RETURNABLE"
Some products may be specifically marked “Non-Returnable” on their product page because of hygiene, personalization, clearance, product characteristics or other legitimate reasons.
Such information will be displayed before purchase.
Non-returnable status does not exclude remedies that may apply to genuine cases such as defective, damaged, incorrect or materially misdescribed products, subject to applicable law.
13. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
K2K RIVAZZ COLLECTION may investigate unusual or repeated return activity.
Where there is evidence of misuse, fraudulent claims, product substitution, intentional damage, missing-item manipulation or other abusive activity, the relevant request may be declined, subject to applicable law.
14. IMPORTANT CUSTOMER RESPONSIBILITY
Customers should carefully check:
Size chart
Product description
Colour
Material/fabric details
Product images
Product specifications
before placing an order.
Please note that minor differences in colour may occur due to screen settings, lighting or photography and do not automatically constitute a product defect.
15. GRIEVANCE REDRESSAL
For any return, refund, exchange or order-related complaint, customers may contact K2K RIVAZZ COLLECTION through the contact/grievance details published on our website.
Complaints will be handled in accordance with applicable law and our internal grievance process.
16. POLICY UPDATES
K2K RIVAZZ COLLECTION may update this policy from time to time to reflect changes in products, business practices or applicable laws and regulations.
The latest version published on our website will apply to orders placed after the effective date of the updated policy.
Last Updated: 03 October 2026